Return and Refund policy

 

At Autologue Design it is our primary objective to keep our customers delighted with our products and services. All our products are designed for quality and go through reliable processes and quality checks. Our Quality Systems are certified by TÜV SÜD.

We realize however that in spite of our constant endeavour to meet expectations of every customer there could be circumstances leading to revocation of the order or return of the ordered product back to us.

Return and Refund of ordered products:

The following conditions will determine eligibility for refund or retention of the amount paid for booking an order:

1. 1. Cancellation of order before delivery

There could be reasons and compulsions which may lead to a customer deciding to cancel an order which has yet to be delivered. Eligibility for refund in such events will be as under:

• If cancelled within 24 hours of being placed, full amount deposited will be refunded in the next 7 working days.
• Any order cancelled after 24 hours but before being shipped to the customer will be entitled to a 50% refund of the money deposited.
• No refund on account of order cancellation will be payable once the order is shipped.

 

2. 2. Non - delivery of an order

Once your ordered product is ready it will be shipped to your address as documented in the order form provided by you when placing the order.  Our Customer Care team will be providing you information of the shipping details and a link to track the consignment being shipped by the courier service engaged by us.

In the event of our inability to reach you for closing the delivery process as stated below, your order will automatically stand cancelled, and the amount paid forfeited since all our products are made to order.

• After 3 unsuccessful attempts are made to reach you for confirming readiness of your order for shipment, and/ or to recover the balance payable amount, if any.
• In the event of the consignee repeatedly not being reachable for delivery at the specified address the consignment will be delivered back to us by the Courier service provider, leading to cancellation of the order and forfeiture of the amount paid. The customer may however approach us within a week of the return of consignment for arranging re-delivery of the product by agreeing to pay the additional to and fro shipping cost.

 

3. 3. On delivery of a non-confirming product

We guarantee our products to be free of manufacturing defects. Our processes and systems are designed to ensure that every part we make is fit for use as intended and expected.

There would however still be a highly improbable chance of a non-confirming product being delivered. We will be glad to assist you with processing a refund or replacement in any of the following instances:

1. a) If the product delivered is found to damaged due to transportation or any other reason.
2. b) If a wrong colour or part has been sent, different from the order specifications.
3. c) If a part is found to be missing in the consignment.

If any of the above non-conformances is found on opening of the packing boxes, we would request you to immediately contact our Customer Care team at +91 9923342606 or by mailing at enquiry@autologuedesign.com and by filling up the required information here. 

You are also advised to take pictures/ videos of the damaged/ non-confirming parts and share these with the Customer Care team within 2 days of receiving the consignment, using email and phone number as your unique IDs you registered with at the time of booking an order with us.

We will take immediate steps to replace all the parts confirmed to have been delivered damaged/ wrongly sent or missing, free of cost. We will also reimburse the cost of returning the damaged or wrong parts back to us after reviewing the same.

The key factors to ease and help the replacement process would be:

1. i. Prompt reporting of the problem (within 2 days of delivery); &
2. ii. The damaged/ wrong part not having been installed on the bike.

 

4. 4. On delivery of a defective product

We would like to ensure that every product you buy reaches you without any transit damage or any other non-conformity as listed at Sl. No. 3 above. However, if you find that it does not fit well on your bike or appears to have any other installation issue despite following the DIY installation instructions provided with the product, please contact us promptly by a phone call or mail sharing pictures and videos and our Customer Care team will help and guide you to install it.

In the unlikely event of there being a manufacturing defect, we will make sure that you get a free replacement of the defective part as at Sl. No. 3 above. 

Once a part is delivered in good condition, is fully confirming with the specified options and colour as ordered, and has no fitment issues on installation, it will not be entitled for return or refund. This is because every part we create is custom made for a particular customer.